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RETURNS POLICY

Returns

We want you to be completely satisfied with your purchase from us. If you are unsatisfied with your purchase for any reason, you have 30 days to return it. You may choose to exchange your item, or we can issue a refund to the payment method used to make the original purchase.  Return shipping fees are to be paid by you under all circumstances.

Return by Mail

You can return your order by mail.

  • First, you will need a Return Authorization (RA) number by contacting us
  • Your return package must include a copy of the original packing slip or invoice/receipt from your original delivery and must include the RA number
  • Your name, address, and telephone number must be clearly visible on the outside of the shipping box
  • The product must be complete with its original packaging. No refunds will be given unless original packaging is included.

Once you are approved, ship your return to:

EQINX.com
Returns Dept.
6800 Center St, Suite EQ1
Apopka, FL 32703  USA

Any return is subject to a handling fee of $8 per item. The item returned must be in its original product packaging. 

Please contact us at 1.833.553.8700 or email support@eqinx.com to notify us that you wish to return your item.

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