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SHIPPING

Delivery times will vary, dependent on the ship-from location, and your location.

A typical delivery from our U.S. warehouse should take about 2-5 business days.

All our products are shipped with tracking and insurance.

For tracking updates, please login to your account and enter your tracking number into the TRACK ORDER tab at the top of any page.

If you have any further questions about your order, please contact us and we will help you as fast as we can. Thank you.

Your order will typically arrive within 2-5 business days. If you have questions or concerns about your order, please call 1.833.553.8700 or email sales@eqinx.com

Please note that our telephone operator is available Monday-Friday from 11:00 a.m. until 5:00 p.m.  Everything else will be dealt with by email.

Our products are usually in-stock when you buy from us.

We offer a 100% satisfaction guarantee, U.S. based customer service, and a 30 day money-back guarantee.

If we are accepting a pre-order, please read the product page carefully and it will tell you the expected delivery schedule. We stand behind our service and our customers 100%.


Domestic U.S. Orders

Your order will be shipped with USPS, FedEx or UPS depending on your location. We track and insure all shipments, so rest assured, your items are safe. You will get a tracking number once your order has shipped, and this number will be updated in your account.

International Orders

If you live outside the USA, most orders will be shipped from our Florida warehouse with USPS, FedEx or UPS. Some orders may be shipped internationally through a tracked service from our Hong Kong or China warehouse using similar shipping methods and tracking.

Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees by your destination country. The recipient of the package is the importer of record and must comply with all laws and regulations of the destination country and must pay any taxes, custom duties, and fees levied on the order. 

Unfortunately, we have no control over these fees and cannot predict what they may be. Customs policies vary from country to country; contact your local customs office for more information.

Customs Declaration Forms will always state the honest and true value of your order.

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